Eren Labs

Merchuno Terms of Service and License Terms

Effective date: 1 October 2026

Version: 1.0

Key points

This summary helps you find the important parts. The full Terms below are what apply.

  • For businesses. Merchuno is a back-office tool for stores. You use it for business purposes, not as a consumer.
  • GPL code, paid services. Merchuno’s code is free software under the GPL. With Pro you pay for the license key, updates, support and any hosted services.
  • Freemius sells Pro. Freemius handles checkout, payment, taxes, invoices, renewals and the processing of refunds.
  • Your data, your responsibility. Your store data stays in your own WordPress database. You are responsible for your store, including taxes, official invoices, cash, gift cards, consumer rights, marketing consent, shipping contracts and backups.
  • Not official documents. Receipts, invoice details and reports from Merchuno are for information only. They are not tax invoices, e-invoices or fiscal receipts.
  • Limited liability. Merchuno is provided “as is”. Our liability is limited, generally to what you paid us in the 12 months before the claim arose.
  • Lite fallback. If a Pro license ends, Merchuno falls back to Lite. Your records stay; new Pro work stops.
  • Turkish law. The courts and enforcement offices of Giresun have jurisdiction.

1. Who we are and what these Terms cover

1.1 These Terms of Service and License Terms (“Terms”) are an agreement between Hakkı Eren, doing business as “Eren Labs” (“Eren Labs”, “we”, “us”), and the business that installs, activates or uses Merchuno (“you”).

1.2 Our details:

  • Trade name: Hakkı Eren
  • Address: Av. Bilal Güdük Cad. No: 40/A, Eynesil / Giresun, Türkiye
  • Tax office and number: Eynesil / 3530590013
  • Email: support@erenlabs.net
  • Website: erenlabs.net/plugins/merchuno

1.3 These Terms cover Merchuno Lite, Merchuno Pro, Trials, updates, documentation, support and any hosted services we offer for Merchuno. Annex A (Support Access Terms) is part of these Terms. Our Privacy Policy explains how we handle personal data. Our Merchant Data Statement explains how Merchuno handles your store data.

2. Definitions

  • Merchuno: our plugin for WordPress and WooCommerce, in its Lite and Pro versions, including updates and documentation.
  • Lite: the free version of Merchuno, including the version published on WordPress.org.
  • Pro: the paid plan that unlocks additional features with a License Key.
  • License Key: the key, issued through Freemius, that activates Pro.
  • License: your right, during a Subscription Term or a Trial, to use a License Key, receive Pro updates and get support.
  • Subscription Term: the monthly or yearly period you have paid for.
  • Trial: free, time-limited use of Pro.
  • Site: one WordPress installation, identified by its home URL. In a WordPress multisite network, each sub-site is a separate Site.
  • Freemius: Freemius, Inc., our authorized reseller and merchant of record.
  • Store Data: the data stored in or processed by your Site, such as orders, customers, products, payments and cash records, including any personal data in it.
  • Third-Party Services: products and services that we do not own or operate, such as WordPress, WooCommerce, your hosting and payment providers, carriers, Google, Meta, WhatsApp, your email service and Freemius.
  • Authorized Users: your staff, contractors and anyone else you allow to use Merchuno on your Site.
  • Fees: the amounts payable for Pro.

3. Acceptance

3.1 You accept these Terms when you click to accept them, start a Trial, buy or activate Pro, or use our support or other services for Merchuno. You confirm that you were able to read these Terms before you accepted them.

3.2 If you accept for a company or another organization, you confirm that you have authority to bind it, and “you” means that organization. You must be at least 18 years old.

3.3 Lite is free software. The GPL governs your use of its code (Section 5.1), and you do not need to accept these Terms to run it. These Terms apply when you use our services for Lite, such as support, the optional data sharing or our website. Sections 15 and 16 also apply to Lite to the extent the law allows.

3.4 If you do not agree to these Terms, do not buy or activate Pro and do not use our services.

4. Business use only

4.1 Merchuno is made for businesses that run online or physical stores. You confirm that you acquire and use Merchuno for your trade, business, craft or profession, and not as a consumer. If you are in Türkiye, you confirm that you act as a merchant (tacir), a tradesperson (esnaf) or another professional.

4.2 If the law nevertheless treats you as a consumer, the rights that mandatory consumer law gives you remain unaffected, and any part of these Terms that cannot lawfully apply to consumers does not apply to you.

5. License

5.1 GPL. Merchuno’s own code is licensed under the GNU General Public License, version 2 or (at your option) any later version (“GPL”). Third-party components bundled with Merchuno keep their own licenses; for example, the Freemius SDK is licensed under GPL version 3. Nothing in these Terms limits the rights that the GPL gives you over the code. The GPL contains its own disclaimer of warranty and limitation of liability.

5.2 What the Fees pay for. The Fees are not a charge for permission to copy, modify or distribute GPL code. They pay for (a) a License Key that activates Pro on your Site, (b) access to Pro downloads and updates through your account, (c) support under Section 10, and (d) any hosted services we offer for Pro. These Terms govern those items.

5.3 License Key. Unless your plan says otherwise:

  • (a) a License Key may be active on one production Site at a time;
  • (b) you may also use it on local, staging and development copies of that Site that are used only for building and testing, not for selling; Freemius usually does not count such copies toward your limit;
  • (c) you may move a License Key to another Site by deactivating it on the first one;
  • (d) you may not share, publish, sell, rent or sublicense a License Key, or use it on more Sites than your plan allows; and
  • (e) you may not bypass or interfere with license checks, the license server or update delivery in order to obtain updates, support or hosted services that you have not paid for.

5.4 Agencies and developers. Each client Site needs its own License. If you buy a License for a client, you are responsible for the client’s use of Merchuno under these Terms.

5.5 Modified code. The GPL allows you to modify Merchuno. We are not responsible for problems caused by modifications, and we may decline to support modified copies.

5.6 Redistribution. If you redistribute Merchuno or a modified version under the GPL, you must not include your License Key, must not use our trademarks for your version except as Section 18 allows, and must not suggest that we support or endorse it. People who receive your copy do not get a License, updates or support from us.

6. Buying Pro: Freemius, Trial, renewal and cancellation

6.1 Plans and prices. Lite is free. Current Pro prices are shown on our pricing page and at checkout. On the effective date, Pro costs 39 USD per month or 390 USD per year for one Site. Prices may be shown without taxes.

6.2 Freemius. Freemius, Inc. (USA) sells Pro as our authorized reseller and merchant of record. Freemius handles checkout, payment processing, taxes (such as VAT and sales tax), invoices and receipts, renewals, failed payments and the processing of refunds. Its end-user license agreement, terms of sale and privacy policy, which you accept at checkout, govern the purchase between you and Freemius. These Terms govern your relationship with us, including your use of Merchuno, the License Key, updates and support. We never receive your full card details.

6.3 Trial. You can try Pro free of charge for 14 days without a payment card, once per Site and per business. If you do not buy Pro by the end of the Trial, Pro features stop immediately (there is no grace period after a Trial) and Merchuno continues as Lite (Section 8). We may refuse, shorten or end a Trial in case of abuse.

6.4 Automatic renewal. Subscriptions renew automatically at the end of each Subscription Term for the same period. Freemius charges the price then in force to your payment method until you cancel. Freemius or we will usually remind you before a yearly renewal, but you are responsible for cancelling in time.

6.5 Price changes. We may change our prices. A new price applies to your subscription only from the first renewal that falls at least 30 days after we notify you by email or inside Merchuno. If you do not accept the new price, cancel before that renewal.

6.6 Cancellation. You can cancel at any time in Freemius’ customer portal, on your account page inside Merchuno, or by writing to us. Cancelling stops future renewals; Pro stays active until the end of the paid Subscription Term. Except as Sections 7 and 9 provide, Fees already paid are not refunded, including for unused parts of a term.

6.7 Failed payments. If a renewal payment fails, Freemius may try again. If the payment is not made, the License ends and Section 8 applies.

6.8 Taxes. Freemius calculates and collects the taxes that apply to your purchase. You must give accurate billing details, such as your VAT number, and you are responsible for any tax that you must declare yourself, for example under a reverse-charge rule.

6.9 Plan changes. Upgrades, downgrades and changes of billing period are handled by Freemius, which may prorate the charge.

7. Refunds

7.1 We offer a 14-day money-back guarantee on the first purchase of Pro for a Site. You qualify if, within 14 days after that purchase, you find a defect that makes Merchuno’s core functions unusable on your Site, you report it to our support, you cooperate with us (for example by sending a support report, testing a fix or briefly switching off a conflicting plugin), and we cannot fix the defect within a reasonable time.

7.2 There is no refund for: a change of mind; features that Merchuno does not have, or that you expected but we did not promise; incompatibility with third-party themes, plugins, hosting or services; problems caused by modified code; renewals; upgrades or changes of plan or billing period; additional licenses; cancellations; requests made after the refund period; or abuse, license sharing, fraud or chargebacks.

7.3 Refunds are paid by Freemius to the original payment method. When a refund is made, the License ends at once, without a grace period, and Merchuno continues as Lite.

7.4 We may grant a refund in other cases as a goodwill gesture. Doing so once does not oblige us to do so again.

7.5 The free Trial lets you test Pro before you pay; please use it. This Section does not limit any refund right that mandatory law gives you.

8. When a Pro License ends

8.1 A License ends when a Trial ends without a purchase, when you cancel and the paid Subscription Term runs out, when a renewal payment is not made, when a refund is made, or when we end it under Section 21.

8.2 After a paid License ends, Pro keeps working for a grace period of 14 days, with a notice on screen. There is no grace period after a Trial or after a refund.

8.3 After that, Merchuno runs as Lite:

  • (a) your records stay in your database and remain viewable and exportable;
  • (b) Lite features keep working in full;
  • (c) new Pro work cannot be started, for example point-of-sale sales, new campaigns, purchase orders or stock counts, shipping label purchases or bulk edits;
  • (d) Pro automations pause: for example, cart reminder emails stop, and product feeds are served without products, which may lead Google or Meta to remove or reject your listings;
  • (e) what you have already promised your customers keeps working: existing gift card balances and store credit can still be used, returns, exchanges and quote requests already under way can be completed, order tracking stays available, and checkout prices do not suddenly change; and
  • (f) you no longer receive Pro updates (including security fixes) or Pro support. Lite updates remain available on WordPress.org.

8.4 Our documentation describes which features continue under Lite. This may change in future versions.

8.5 If you renew or buy a new License, Pro features return without loss of data, as long as the data is still in your database.

8.6 You are responsible for the effects on your store of Pro features stopping, for example for updating your feed settings in Google Merchant Center or Meta Commerce Manager, or for informing your team.

8.7 Deactivating or deleting Merchuno does not delete your business records; they stay in your database. If you want them deleted, you must delete them yourself. Export and back up your data before you remove the plugin.

9. Updates and changes to Merchuno

9.1 We may release updates and may add, change or remove features, change which features belong to Lite or Pro in new versions, and change the WordPress, WooCommerce and PHP versions we support (on the effective date: WordPress 6.5, WooCommerce 8.0 and PHP 8.0, or newer).

9.2 If we remove or materially reduce a core Pro feature during a Subscription Term you have paid for in advance, and this materially affects you, you may cancel within 30 days after the change and receive a refund of the Fees for the unused part of that term, in proportion to the time left.

9.3 You decide when to install updates. Before you update, make a full backup and, where possible, test the update on a staging copy. We may stop supporting old versions.

9.4 We may discontinue Merchuno or Pro with at least 90 days’ notice. We will then refund, in proportion to the time left, the Fees paid in advance for the period after the end date. Copies you already have keep working under the GPL, without updates or support.

10. Support

10.1 What is covered. For active Pro Licenses and Trials, we help you install, set up and use Merchuno’s features as described in the documentation, and we look into bugs you report. For Lite, we offer best-effort support in the WordPress.org support forum.

10.2 What is not covered. Custom development; problems caused by themes, other plugins, hosting, server settings or modified code; issues in WordPress or WooCommerce themselves; data entry, migration or recovery; and legal, tax, accounting or financial advice.

10.3 Channels and times. Pro support is provided by email at support@erenlabs.net and through the contact page inside Merchuno, in English and Turkish, on business days in Türkiye (Monday to Friday, excluding public holidays). We aim to reply within 2 business days. This is a target, not a guarantee: we do not promise a response time or a fix.

10.4 Personal data in support requests. Please do not send us your customers’ personal data unless it is truly needed. Merchuno can create a support report with technical details that is designed to leave out customer details. If you give us access to your Site or send us files that contain personal data, Annex A applies.

10.5 We may refuse or end support if you behave abusively, if your License is not active, or if your setup is not supported.

11. Acceptable use

You must not, and must not let anyone else:

  • (a) use Merchuno or our services in breach of any law or of anyone’s rights;
  • (b) send spam or unlawful messages, or use personal data without a legal basis;
  • (c) sell goods or services that are illegal where you sell them;
  • (d) share License Keys or obtain paid services you have not paid for (Section 5.3);
  • (e) attack, overload, probe or interfere with our systems or Freemius’ systems, including the license and update servers;
  • (f) use our trademarks in breach of Section 18, or claim to be us or to be connected with us;
  • (g) use Merchuno or our services in breach of sanctions or export control laws, including where you or your business are sanctioned or located in a country under a comprehensive embargo; or
  • (h) use Merchuno where its failure could cause death, personal injury or serious damage to property or the environment.

12. Third-party services

12.1 Merchuno works with Third-Party Services such as WordPress, WooCommerce, your hosting and payment providers, shipping carriers and aggregators (for example EasyPost, Sendcloud, Geliver and Kargonomi), Google Merchant Center, Meta Commerce Manager, WhatsApp, your email service and Freemius.

12.2 You connect Third-Party Services with your own accounts, keys and contracts. Data flows directly from your Site to them, not through us. Their own terms, prices and privacy policies apply, and you pay their charges, such as the cost of shipping labels.

12.3 We do not control Third-Party Services. We are not responsible for their availability, accuracy (for example rates, tracking data or address checks), security, charges or policies, for any suspension of your accounts, or for changes to their services or interfaces. If a provider changes or ends its service, the related Merchuno feature may stop working, and we may stop supporting that integration.

12.4 Naming a Third-Party Service does not mean that we are its partner or that it endorses Merchuno. Merchuno is not made, endorsed or supported by WordPress.org, Automattic or WooCommerce.

13. Your responsibilities

13.1 Your store. You decide how to use Merchuno. You are responsible for your store, its settings, products, prices, content and taxes, and for everything your Authorized Users do. Check imports, bulk edits, price lists, campaigns and coupons before you apply them, and check the results afterwards. Orders placed at wrong prices because of your settings are your responsibility.

13.2 Invoices, receipts and fiscal rules. Documents created by Merchuno, such as invoice details, receipts, packing slips, quotes, account statements, reports and exports, are for information and internal use only. They are not official tax invoices, e-invoices (for example Türkiye’s e-Fatura or e-Arşiv Fatura), e-dispatch notes or fiscal receipts. Merchuno’s register and point-of-sale screens are not a certified fiscal cash register or certified point-of-sale system, for example under Türkiye’s rules on payment recording devices (ÖKC), Germany’s cash register security rules (KassenSichV) or France’s rules on certified till software. Where the law requires them, you must issue invoices and receipts with compliant systems or devices.

13.3 Taxes. Tax rates and tax calculations come from your WooCommerce settings and any other tax tools you use. Merchuno does not decide which taxes apply. You are responsible for tax settings, collection, returns and payment.

13.4 Accounting and cash. You are responsible for your accounting and bookkeeping, for cash handling and reconciliation (including register openings and closings, cash counts and differences), and for keeping records for as long as the law requires. Merchuno’s reports and accountant exports are aids that you or your accountant must check. Nothing in Merchuno is legal, tax, accounting or financial advice.

13.5 Gift cards and store credit. You are the issuer of the gift cards and store credit you create with Merchuno. You are responsible for their terms, any expiry rules the law allows, recording them as liabilities, unclaimed balances, fraud prevention, and honoring balances, including after you stop using Pro or Merchuno.

13.6 B2B sales and credit terms. You decide whether to offer business customers credit, credit limits, payment terms, price lists and quotes. You are responsible for collecting payment and for complying with the rules on commercial payment terms and late-payment interest. Merchuno does not check creditworthiness, and we are not responsible for unpaid amounts.

13.7 Consumer law and refunds. You are responsible for complying with consumer protection law towards your customers, including pre-contract information, withdrawal and cancellation rights, returns and refunds, legal guarantees, and rules on prices and discounts (for example, rules on the reference price shown in a price reduction). Merchuno’s return and exchange tools record your decisions; they do not decide whether a return is lawful. Unless Merchuno clearly says that it sends a refund to your payment provider, recording a refund in Merchuno does not move any money: you must make the refund with your payment provider.

13.8 Marketing consent and messages. You are the sender of the emails and messages your store sends with Merchuno, including cart reminders, review requests, back-in-stock emails, gift card emails and WhatsApp drafts. Before you turn on such a feature, you must make sure that you have a legal basis and any consent the law requires. You must give recipients an easy way to opt out, honor opt-outs and keep the records you need. Depending on where you and your customers are, this includes Türkiye’s Personal Data Protection Law No. 6698 (KVKK), Law No. 6563 on the Regulation of Electronic Commerce and its regulation (including registration with the Message Management System, İYS, where required), the GDPR, national laws implementing the EU ePrivacy Directive, the US CAN-SPAM Act and Canada’s anti-spam law (CASL). Merchuno’s consent boxes, unsubscribe links and checks are tools that help you; they do not guarantee compliance. When Merchuno asks you to confirm that you have the required permissions, we rely on your confirmation.

13.9 Data protection. You are the controller of the personal data in your Store Data. You need a privacy notice (in Türkiye, also an information notice under KVKK) that covers the Merchuno features you use, a legal basis for each use, appropriate security, agreements with your hosting and connected services, lawful transfers abroad (for example under Article 9 of KVKK or Chapter V of the GDPR), and a process for answering data subject requests and reporting breaches. If you use features that flag customers or limit their options, such as risky-customer flags, cash-on-delivery blocks or purchase limits, you are responsible for making your rules fair and lawful, including the rules on automated decisions. Our Merchant Data Statement explains how Merchuno handles Store Data.

13.10 Shipping. Your contracts with carriers and aggregators are between you and them, and labels are charged to your account with them. You are responsible for addresses, weights, sizes, contents, customs information, restricted or dangerous goods and carrier rules. Merchuno shows rates as the provider gives them and asks you to confirm the price before you buy. We are not responsible for label costs, surcharges, duplicate or wrong labels, delays, loss or damage.

13.11 Product feeds. Feed URLs are public: anyone who has the link can see the data in the feed. Include only information you want to make public. You are responsible for the accuracy of your feed data and for complying with the policies of Google, Meta and other channels.

13.12 Backups and security. You are responsible for regular, complete backups of your Site’s files and database, especially before you install or update Merchuno, import data or run bulk edits, and for checking that you can restore them. Keep WordPress, WooCommerce, PHP, themes and plugins up to date, use strong passwords and two-factor authentication, and give each team member only the access they need. Merchuno stores connection keys in encrypted form, but the security of your Site and server is your responsibility.

13.13 Suitability. You are responsible for deciding whether Merchuno suits your business and the laws that apply to it, including sector rules (for example for age-restricted goods).

14. Beta and preview features

Features or builds marked as beta, preview, experimental or early access, and pre-release builds we give to test stores, may be incomplete, may change or disappear, and may not be supported. Use them at your own risk, preferably on a staging copy. They are provided “as is”, without any warranty, and to the extent the law allows we have no liability for them. The refund guarantee in Section 7 does not cover them.

15. Disclaimer of warranties

15.1 To the fullest extent the law allows, Merchuno and our services are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation.

15.2 In particular, we do not promise that Merchuno will meet your requirements or work with every theme, plugin, host or service, or that its figures, calculations, reports, stock counts or exports will be free of errors. Check the results before you rely on them.

16. Limitation of liability

16.1 To the fullest extent the law allows, we are not liable for: indirect, incidental, special, consequential, exemplary or punitive damages; lost profits, revenue, sales, business, goodwill or anticipated savings; loss, corruption or inaccuracy of data; business interruption; the cost of substitute products or services; charges of Third-Party Services (such as shipping labels or payment fees); or fines and penalties imposed on you.

16.2 To the fullest extent the law allows, our total liability for all claims arising out of or relating to Merchuno, our services or these Terms is limited to the Fees you actually paid for Merchuno, excluding taxes and refunded amounts, in the twelve (12) months before the event giving rise to the claim. If you paid no Fees in that period (for example because you use only Lite or a Trial), our total liability is limited to 50 USD.

16.3 These limits apply to all claims, whether based on contract, tort (including negligence), warranty, strict liability or any other legal theory, even if we were told that the damage was possible.

16.4 Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for intent or gross negligence (Article 115 of the Turkish Code of Obligations), for death or personal injury caused by negligence, for fraud, or under mandatory product liability law.

16.5 The Fees reflect this allocation of risk.

17. Indemnification

17.1 You will defend, indemnify and hold harmless Eren Labs, its owners, employees, contractors and agents against all third-party claims, and all related damages, losses, fines, penalties and reasonable costs (including reasonable lawyers’ fees), arising from:

  • (a) your store, products and services, and your dealings with your customers, business customers and suppliers;
  • (b) your use of Merchuno in breach of these Terms or the law, including tax, consumer protection, data protection and marketing law;
  • (c) your Store Data and your processing of personal data;
  • (d) your use of Third-Party Services; or
  • (e) the acts or omissions of your Authorized Users.

17.2 We will tell you promptly about such a claim, let you control the defense with counsel reasonably acceptable to us, and give reasonable help at your cost. You may not settle a claim in a way that imposes an obligation or an admission on us without our written consent. We may take part in the defense with our own counsel at our own cost.

18. Intellectual property and trademarks

18.1 Apart from code licensed under the GPL (Section 5.1), all rights in Merchuno’s name, logo and branding, our website, documentation, screenshots, marketing materials and any hosted services belong to us or our licensors.

18.2 “Merchuno”, “Eren Labs” and their logos are our trademarks. You may use the name “Merchuno” to describe your use of it accurately. Without our written permission, you may not use our trademarks in your product, company or domain names, for a modified or redistributed version of Merchuno, or in a way that suggests that we endorse you.

18.3 WordPress, WooCommerce and the other names mentioned in these Terms are trademarks of their owners.

19. Feedback

If you send us ideas, suggestions or other feedback, we may use them freely, without any obligation or payment to you, and you grant us a worldwide, perpetual, irrevocable and royalty-free license to do so. Do not include confidential information in feedback.

20. Confidentiality

20.1 Each party will keep confidential the non-public information it receives from the other party that is marked as confidential or that a reasonable person would understand to be confidential, including non-public product plans and any Store Data seen during support. The receiving party will use it only for the purposes of these Terms, protect it with reasonable care and share it only with people who need to know it and are bound by confidentiality.

20.2 This does not apply to information that is or becomes public without a breach, that the receiving party already knew or developed independently, or that it lawfully received from someone else. A party may disclose information when the law or a competent authority requires it, after telling the other party where this is lawful.

20.3 These duties last during our relationship and for 3 years after it ends. For Store Data and personal data, they last as long as the data is held. GPL code is not confidential.

21. Suspension and termination

21.1 You may stop using Merchuno at any time. Section 6.6 explains how to cancel a subscription.

21.2 We may suspend or end your License, your access to updates, support or hosted services, or your account, without a refund, if you materially breach these Terms (for example by sharing License Keys, not paying, fraud, bad-faith chargebacks or illegal use), if the law, an authority, Freemius or a payment provider requires it, or to prevent harm or a security threat. Where reasonable, we will notify you first and give you 14 days to remedy a breach that can be remedied.

21.3 We may also end Pro for any reason with at least 90 days’ notice. We will then refund, in proportion to the time left, the Fees paid in advance for the period after the end date.

21.4 When your License ends, Section 8 applies, and your rights under the GPL over code you have received continue. Sections 13, 15, 16, 17, 18, 19, 20, 25 and 26 survive the end of these Terms, and so does Annex A for as long as we hold personal data under it.

22. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, epidemics, war, terrorism, civil unrest, acts of authorities, sanctions, power or internet outages, cyberattacks despite reasonable security, strikes, or outages of hosting or third-party providers (including Freemius and WordPress.org).

23. Changes to these Terms

23.1 We may update these Terms. We will publish each new version with its effective date. For material changes, we will notify you at least 30 days in advance, by email to the address in your account or inside Merchuno.

23.2 For an active paid subscription, material changes apply from your first renewal after the notice period, unless they are required by law or for security reasons, in which case they may apply sooner. If you do not agree, you may cancel before the change applies to you. If you keep using Merchuno or renew after that, the updated Terms apply.

23.3 Changes do not apply to disputes that arose before they took effect.

24. Assignment

You may not transfer these Terms or your License without our prior written consent; a License transfer is also subject to Freemius’ consent and transfer process. We will not unreasonably refuse consent to a transfer to a buyer of your business who takes over the Site. We may transfer these Terms, after notifying you, to an affiliate, to a company we set up to run the Merchuno business, or to a buyer or successor in a merger, acquisition or sale of assets.

25. General provisions

25.1 Severability. If any part of these Terms is invalid or unenforceable, it will be applied to the greatest extent allowed, and the rest of these Terms stays in force.

25.2 No waiver. Not exercising a right, or exercising it late, does not waive it.

25.3 Entire agreement. These Terms, with Annex A and the documents they refer to, are the entire agreement between you and us about Merchuno and replace earlier agreements on the same subject. A separate written agreement signed by both of us prevails over these Terms.

25.4 Independent parties. Nothing in these Terms creates a partnership, agency or employment relationship.

25.5 Language. These Terms are available in English and Turkish. If the two versions differ, the Turkish version prevails for customers established in Türkiye and the English version prevails for all other customers.

25.6 Notices. We may send notices to the email address in your account or show them inside Merchuno. You can send notices to support@erenlabs.net. Formal legal notices should go to Av. Bilal Güdük Cad. No: 40/A, Eynesil / Giresun, Türkiye.

26. Governing law and disputes

26.1 These Terms are governed by the laws of the Republic of Türkiye, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

26.2 Where Turkish law requires mediation before a lawsuit, as it does for most commercial money claims, the parties will apply to mediation first.

26.3 The courts and enforcement offices of Giresun have exclusive jurisdiction.

26.4 Customers outside Türkiye. Sections 26.1 to 26.3 also apply to customers outside Türkiye, to the extent the law of their country allows. Mandatory rules of your country that cannot be excluded by contract are not affected. We may also bring claims for unpaid Fees or for misuse of License Keys or of our trademarks before the courts of the place where you are established.

27. Contact

  • Hakkı Eren (Eren Labs)
  • Address: Av. Bilal Güdük Cad. No: 40/A, Eynesil / Giresun, Türkiye
  • Email: support@erenlabs.net

Annex A – Support Access Terms

A.1 When this Annex applies. Only when, to handle a support request, you give us access to your Site (for example through a temporary administrator account), your database or your server, or send us files that contain personal data. Otherwise we do not process Store Data on your behalf.

A.2 Roles. For the personal data we can access in this way, you are the controller and we are your processor, within the meaning of Article 28 of the GDPR and of KVKK (where a processor is called “veri işleyen”).

A.3 Details of the processing.

  • Purpose: investigating and resolving your support request.
  • Duration: as long as needed to handle the request.
  • Nature: viewing, testing, troubleshooting and making the changes you ask for.
  • Data subjects: your customers, business customers, staff and suppliers.
  • Types of data: whatever your Site or files contain, for example names, contact details, addresses, and order, payment and account records.
  • Special categories of data: not intended. Do not give us access to them unless this cannot be avoided.

A.4 Our commitments. We will:

  • (a) process the data only on your documented instructions (your support request and your messages count as instructions), unless the law requires otherwise;
  • (b) make sure that the people we authorize are bound by confidentiality;
  • (c) apply appropriate technical and organizational security measures;
  • (d) not copy the data beyond what the support request needs, and, when the request is closed, stop using the access you gave us and delete or return any copies, unless the law requires us to keep them;
  • (e) help you, as far as is reasonable, to answer data subject requests and to meet your security, breach notification and impact assessment duties;
  • (f) tell you without undue delay after we become aware of a personal data breach affecting the data;
  • (g) give you the information reasonably needed to show that we comply with this Annex, and allow reasonable audits with prior notice, at your cost and no more than once a year unless a breach has occurred; and
  • (h) use only these sub-processors: Hostinger (email hosting for support@erenlabs.net) and Freemius, Inc. (the contact page inside Merchuno). We will tell you before we add or replace one, and you may object on reasonable grounds.

A.5 Transfers. We are based in Türkiye. If the GDPR or the UK GDPR applies to you, giving us access is a transfer to a country without an adequacy decision. Contact us before you give access so that we can put in place the EU Standard Contractual Clauses (Module 2) or, for the UK, the International Data Transfer Addendum.

A.6 Your commitments. You must have a legal basis for giving us access; give us the least access needed (preferably a temporary account, or a staging copy with anonymized data); remove the access when the request is closed; and mention support providers in your privacy notice where required.

A.7 Liability. Section 16 applies to this Annex.